Communicating with your colleagues

instant messages, IM

You can send messages to colleagues, which work like emails, and send updates in chat rooms. You can send and receive messages that are about a specific patient, and messages that are not patient-specific. You can also create chat rooms for a specific patient, and chat rooms that are not patient-specific.

Read more about Nervecentre Messaging

From V9.0, Nervecentre Messaging allows you to message colleagues on a mobile and desktop, but you can no longer make calls through Nervecentre on a mobile.

Communicating with your colleagues on a mobile

You can send messages to your colleagues.

  1. From Messaging > Mail, select .

  2. From To, enter and select the recipients of the message.

    Read more about the types of recipient

  3. Optional: from Cc, enter and select recipients to receive a copy of the message.

    You might send a copy of the message to a recipient if you want them to be informed about something, but you don't need a direct response.

    You can't send a blind copy of a message.

  4. Enter a subject for your message.

    You must enter a subject to send a message.

  5. Enter a message.

  6. Send, save, or discard the message.

    • To send the message, select .

    • To save the message as a draft, select Cancel > Save Draft.

      You can view drafts from Messaging > Mail > Folders > Draft

    • To discard the message, select Cancel > Delete Draft.

You can create unnamed private chat rooms on a mobile.

  1. From Messaging > Chat, select .

  2. Enter the name of someone you want to add to the chat room.

  3. Select their name from the list.

  4. Optional: add more people to the chat room by searching for their name.

  5. Select Confirm.

You can create chat rooms about a specific patient.

  1. Find the patient's record.

  2. Select .

  3. Optional: enter the names of the people you want to add to the watch group for this patient.

    A watch group is a patient-specific chat room. People in the watch group receive updates about the patient with you.

  4. Optional: enter an update that is sent to the chat room for this patient.

  5. Select Create Watch.

You can send updates in chat rooms.

  1. From Messaging, select Chat.

  2. Optional: enter the name of a chat room or the name of a watched patient to search for that chat room.

  3. Select a chat room.

  4. Type your update.

    You can include emojis.

  5. Select Send.

Communicating with your colleagues on a desktop

  1. From Messaging > Messages, select Compose.

    A dialogue box appears.

  2. From To, enter and select the recipients of the message.

    To search for a recipient, select +.

    Read more about the types of recipient

  3. Optional: from Cc, enter and select recipients to receive a copy of the message.

    To search for a recipient, select +.

    You might send a copy of the message to a recipient if you want them to be informed about something, but you don't need a direct response.

  4. Enter a subject for your message.

  5. Enter a message.

    You can format the text in the message by selecting options from the bar above the message.

  6. Send, save, or discard the message.

    • To send the message, select Send.

    • To save the message as a draft, select Save as Draft.

    • To discard the message, select Delete.

There are three ways to send a patient-specific message. You can send a message that contains:

You can create an unnamed private chat room, a named private chat room, or a named public chat room. You can choose who joins a private chat room. Anyone can join a public chat room.

Read about creating named private chat rooms

Read about creating named public chat rooms

To create an unnamed private chat room:

  1. From Messaging > Messages, select Chat.

  2. Enter the names of the people you want to add to the chat room.

  3. Select Chat.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. From the patient banner, select .

  3. Optional: enter the names of other people you want to add to the watch group for this patient.

    A watch group is a patient-specific chat room. People in the watch group receive updates about the patient with you.

  4. Optional: enter an update that is sent to the chat room for this patient.

  5. Select Create Watch.

  1. From Messaging > Messages > Chat Rooms or Watched Patients, select a chat room.

  2. Enter an update.

    You can format the text in your update.

  3. Press Enter.

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